Sure Cosmetics

Privacy Policy

Is our website secure?

At SURE Cosmetics, we promise that your personal information is secure. Every transaction is processed by the Secured Merchant Network or PayPal using the latest industry standards for secure online credit card transactions. Secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.

We take internet security VERY seriously and make every effort possible to insure your credit card information and identity are protected.

What is our privacy policy?

SURE Cosmetics is committed to protecting the privacy of our visitors. We collect customer contact information in an effort to customize and improve your shopping experience and to communicate with you about our products and promotions.
The following Privacy Policy applies to all visitors to the SURE Cosmetics network of sites, and to all referrals made by our visitors.

What information do we collect?

When you place an order through our web site, we may collect the following information, in order to promptly and securely process your order: your name, telephone number, email address, billing information (Except for credit card number, expiration date, cvv code), and products purchased.
Also this site uses inspectlet.com web analytics service.
Inspectlet.com may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. Inspectlet.comdoes not collect personally identifiable information that you do not voluntarily enter in this website. Inspectlet.com does not track your browsing habits across web sites which do not use Inspectlet.com services. For more information see Privacy Policy for Information Collected by the Inspectlet.com Web Analytics Service. We are using the information collected by this service to ensure our website is functioning without errors and to assure best possible customer service experience.

How do we use customer information?

We use information we collect from you to process your orders and to email you special promotional offers, discounts from SURE Cosmetics, and our affiliated websites or partners.
We never share your personal information with any third party, except:

With licensed consultants of SURE Cosmetics, who referred you to our business and product lines
If a SURE Cosmetics brand is sold to another company
To protect and defend the right and property of SURE Cosmetics
(including enforcing our Terms and Conditions)
When required by law, and / or public authorities

Customer Protection

SURE Cosmetics takes all measures to provide a safe environment with security procedures in place to ensure proper storage and careful retrieval of information so that nothing improper happens to your personal information while under our control.

What we do with your information?

Your privacy is a very sensitive subject for us and we take it very seriously. Our privacy policy is simple: we will not sell, barter, give away or rent your personal information to any third party outside of SURE Cosmetics and its properties. SURE Cosmetics may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third parties, but these statistics will include no personally identifying information.

What are cookies?

"Cookies" are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. We may use cookies to store visitors preferences, record session information, record user specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to the site, record past activity at a site in order to provide better service when visitors return to our site, ensure that visitors are not repeatedly sent the same banner ads and customize Web page content based on visitors browser type or other information that the visitor sends.

Your consent

By using our Web site and submitting your information to the SURE Cosmetics and our network, you consent to the collection and use of this information by SURE Cosmetics. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If you are not comfortable with any of the changes to our Privacy Policy, you will have the opportunity of deleting your information from our network at any time.

Links

Some sites, within our network, contain links to other sites. SURE Cosmetics is not responsible for the privacy practices or the content of such Web sites. If you have a question about the privacy policy of those web sites, please visit them directly.

Contacting us

If you have any questions about our Privacy Policy, our site practices, or your personal experience dealing with this web site, you may contact our office.

Disclaimer

Disclaimer:

SURE Cosmetics products are in no-way replicas of or imitations of any other company's product and stand alone in their own right and on their own merits. SURE Cosmetics, our partners and our vendors are independent distributors and retailers of SURE Cosmetics fragrances and cosmetics only, our product range are not connected in any way to any other competitive company. Brand names found here are for reference purposes only.

Disclaimer:

The purpose of the description next to each of the SURE Cosmetics product is to provide an approximate indication of scent. SURE Cosmetics and its partners do not claim in any respect that our products are identical in any way to the brand name products mentioned adjacent to the SURE Cosmetics products. Interpretation of fragrance scent is a matter of personal taste and reliance on these descriptions cannot be accepted as a reason for claiming a refund. Furthermore, with the exception of the SURE Cosmetics products, the brand names quoted are the sole property of the manufacturers of those products. SURE Cosmetics and our partners are not affiliated with nor sponsored by any of the brand name products or manufacturers in any respect.

Disclaimer:

Fragrance substances are products that enhance the fragrance of the body in a desirable manner. Fragrances are among the oldest cosmetic products and represent an art form that combines fragrance ingredients with the natural properties of the individual.
Colognes are scented liquid products typically made of alcohol and various fragrant oils. A Perfume is a product that imparts and diffuses a fragrant odor, especially a volatile liquid distilled from flowers or prepared synthetically. A fragrance mist consists of fine drops of a liquid, such as water, alcohol and perfume, sprayed into the air.
Colognes, Perfumes, and Fragrance Mists contain special ingredients that help to apply and disperse the fragrance ingredients and make sure that they stay on the skin. The safety of Colognes, Perfumes, and Fragrance Mists is established by selection of ingredients that are safe and suitable for this purpose. In addition, Colognes, Perfumes, and Fragrance Mists are assessed for their potential to cause skin or eye irritation or cause allergic reactions. Product safety is also ensured through strict adherence to the principles of Quality Assurance and Good Manufacturing Practices. This includes testing the compatibility of the product with packaging as well as shelf-life stability.
Information on ingredients used in cosmetic products appearing on the Consumer Information Web site is not intended to be, nor should be interpreted as, advice or recommendation concerning the use of any cosmetic product. If you have questions about your use of a cosmetic product, please review the labeling appearing on the product and/or consult a physician.
Cosmeticsinfo.org is designed for informational purposes only and is not a substitute for compliance with the provisions of the Federal Food, Drug, and Cosmetic (FD&C) Act, the Fair Packaging and Labeling (FP&L) Act, and the regulations published under the authority of these laws.

Limitations
Cosmeticsinfo.org has been developed as a service of the Personal Care Products Council (the Council) to permit our members to post information about ingredients contained in or used in the manufacture of their products. As a voluntary trade association, the Council does not require our members or others to post information to this Web site, and we do not control the type, quantity or completeness of information that our members supply. Moreover, the state of scientific knowledge of many ingredients discussed on this Web site is evolving, and the Council periodically updates the information posted on this site. Finally, the information provided on this Web site is neither designed nor intended to set or depict manufacturing standards concerning our members' products.

The Council makes no warranties or representations of any kind as to any of the information posted or contained on Cosmeticsinfo.org. By using this Web site and the information herein, you do so at your own risk. The information contained on Cosmeticsinfo.org is provided on an "as is" basis. The Council hereby disclaims all warranties, express or implied, including, but not limited to all warranties of merchantability, fitness for a particular purpose, and/or non-infringement. The Council will not be liable for any damages, whether direct, incidental, and consequential or punitive damages, arising out, use of, or inability to use information posted on Cosmeticsinfo.org.

Shipping & Return Policy

Once your order is processed and your credit information is verified, your order will be shipped within2 business days. Upon shipping, you will be notified by the e-mail you provided when your order has been shipped along with the tracking information. Please remember that you must be available to sign for your package and it must be the same address as your billing address. We ship all packages by UPS or USPS.

We DO NOT Ship To Military Installations Such As Apos.
We DO NOT Ship Items to PO Boxes.

All address information must be verified.
Delivery times will vary according to the destination and type of delivery.
SURE Cosmetics or its vendors cannot be held responsible for any delays in delivery.
Delayed delivery cannot give rise to any penalty or indemnity, and cannot be used as reason for canceling the order.

International Shipping:

For international orders please email us at orders@surecosmetics.com
Due to the nature of our products, only orders of substantial size will be considered for international delivery. We recommend that international orders be placed through PayPal or wire transfer to avoid holds placed on unverified international credit cards. If your payment information is unverified, we may ask for further documentation including card issuer contact information and statements of card authorization. Shipping methods for all international orders will be as per agreement at the time of the order. You may select your own delivery company to pick up products at our warehouse or we will use one of our own. If you are selecting your own company, further instruction will be provided at the time of the order. SURE Cosmetics ships your package DDU, “duties and taxes unpaid” and does not collect VAT, duties and/or taxes. If you do incur additional charges, they must be rendered in order for your package to clear customs in your country. Please contact your local customs office with any clarifications. SURE Cosmetics or its vendors WILL NOT ISSUE CREDIT FOR SEIZED PRODUCTS BY CUSTOMS. ITEMS SHIPPED INTERNATIONALLY WITHOUT INSURANCEWILL NOT RECEIVE CREDITS FOR LOST OR DAMAGED PRODUCTS. INTERNATIONAL ORDERS ARE EXCLUDED FROM ANY GUARANTEES LISTED BELOW.

Holiday Shipping

SURE Cosmetics is closed for all U.S. National Holidays and does not mail any packages on those days.

In-Store Pick-Up

We do not offer this option at the moment. All orders must be placed online.

Unavailable Stock

If an item you have requested is out of stock or otherwise unable to be shipped, we will notify you via email of your options. If we do not receive a response within 3 business days, we will call to confirm the issue with your order. If our attempts to contact you are met with no response, we will simply cancel your order and refund funds to your payment method within a week of your order date. Please be sure to check your spam folders for any correspondence, or mark SURE Cosmetics as an accepted sender.

Satisfaction Guarantee Policy

We put this policy in place to protect our loyal customers and SURE Cosmetics business from unfair and unethical practices.
Satisfaction Guarantee is limited only to SURE Cosmetics fragrance product lines which have been sold to FIRST TIME CUSTOMERS directly through our websites at full retail price who took a fragrance quiz on our website.

If you are not satisfied with your product, please email us at customersfirst@surecosmetics.com within 5 business days from the time when product was delivered, along with order number, a reason why you are not satisfied and we will gladly process your refund.

Satisfaction Guarantee is not extended tofragrances sold to customers through our network of wholesalers (Brand Ambassadors or Consultants) where customers had an opportunity to experience and try fragrances prior to the purchase via one on one product demo presentations.

Satisfaction Guarantee does not cover shipping and handling charges.
Satisfaction Guarantee covers only SURE Fragrance lines unless otherwise noted.
First order only. Limit one per customer.

Return Policy

Disclaimer:

Due to Health reasons, we cannot accept returns/exchanges and issue credit/exchange for products that were compromised/opened and are NOT in the original package unless covered by our Satisfaction Guarantee.
We will honor exceptions only if the exchange is a result of quality problem with the product, such as pump malfunction, leaking cap etc.
Please note that we may not always have an accurate photo representation of the products. Selections should be made with care.
Never order based on the picture shown, only order based on description.

How do I return unopened item?
Return and Exchange authorization is required:

E-mail us at orders@surecosmetics.com prior to shipping your package back. When emailing please specify your order number, first and last name, the reason for the return. We can only refund shipping costs and void the restocking charges if the return is a result of quality problem with the product such as pump malfunction or our error (wrong items shipped etc).
Returns must be shipped directly to the SURE Cosmetics warehouse via a preapproved shipper.

Please include the following information with your return:

Full name
Street Address
City
State
Zip Code
Country
Phone Number
E-mail Address
Original order confirmation no. or invoice no.
Return authorization code
Reason for return

Returns must be initiated within 5 days of the shipment receipt date.
Money will be refunded within 7 days once we confirm receipt in our warehouse.

Exchanges: We at SURE Cosmetics are very proud of our products and believe in the integrity and quality of our fragrance. If something is not right with your order, please contact us at customersfirst@surecosmetics.com and let us know what is bugging you. While we have a strict REFUND/EXCHANGE policy (see above), we only allow for product exchange within 3 days of purchase or delivery on all unopened items shipped by ERROR ONLY. To make an exchange please get in touch with us via email at customersfirst@surecosmetics.com

Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. Returns must be shipped back to SURE Cosmetics using a traceable courier. (UPS, FedEx, USPS Delivery Confirmation). Any package that has not been received by SURE Cosmetics and tracking information cannot be provided, will be the sole responsibility of the shipper. If your package is returned to SURE Cosmetics marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $9.95 minimum re-shipping fee within United States ONLY.

**Please allow up to 10 business days to process your return or exchange.

Canceling Your Order:

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.

Contact us at:
(1) 312-881-8989
Monday-Friday: 9:00am-5:00pm Central Time.
customersfirst@surecosmetics.com

Claims

You must notify us within 7 days from the date of your order if you have not receive it. Any order discrepancies must be communicated with our office as soon as possible, but no later than 3 days from delivery confirmation date shown on the UPS website. Failure to do so will revoke your right to the refund or correction.

Fragrance Family

Notes

Lifestyle Mood

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